Service Center
Samples, lead times, after-sales and answers — everything buyers need after the quote.
Sample Request
Sample policy for distributors and testers.
Lead Time
Production and delivery time by product line.
After-Sales
Warranty, spare parts and remote support.
FAQ
The questions buyers ask us most.
Sample Request
Standard models can ship as a 1-set trial order. For volume distributors, sample cost is fully deductible from your first bulk order. Custom samples (special color / size / logo) take 5–10 extra working days for tooling confirmation.
Lead Time & Delivery
| Product | Production | Sea freight (example) |
|---|---|---|
| Retractable / cantilever gates | 10–20 working days | 15–35 days by sea |
| Boom barriers / bollards | 7–15 working days | 15–35 days by sea |
| LPR devices / turnstiles | 7–15 working days | Air freight 5–10 days |
| OEM / ODM custom orders | +5–10 working days | Per confirmed plan |
After-Sales Support
- 12–24 months warranty depending on product line
- Free spare parts for warranty claims — shipped with your next order or by air
- Remote video installation guidance included with every order
- On-site engineer service available for large overseas projects
Frequently Asked Questions
More questions? Message us — we reply within 24 hours.
Are you a factory or a trading company?
We are a manufacturer with our own production base in Foshan, Guangdong, China. You buy directly from the factory — no middleman markup, better prices and faster lead times.
What is your minimum order quantity (MOQ)?
Most products support low MOQ — even 1 set for standard models. Custom sizes and colors are available with OEM/ODM service.
How do you ship and how long does delivery take?
We ship worldwide by sea or air. Production takes 10–20 working days depending on the model, plus shipping time. All export documents are provided.
What payment terms do you accept?
Standard terms are 30% T/T deposit and 70% balance before shipment. Trade Assurance orders and L/C are available for qualified buyers.
What warranty do you offer?
Standard warranty is 12–24 months depending on the product. Spare parts and remote technical support are included; our engineers assist with installation guidance.
Can you customize the size and color?
Yes. Gate length, height, material thickness, color and logo can all be customized. Send us your site dimensions and we will provide a free design proposal.
Get Your Factory Quote Today
Tell us what you need — our sales team replies within 24 hours with price, specs and shipping options.
- WhatsApp: +86 173 2274 0704
- Email: [email protected]
- Contact person: Ms. Wang (Export Sales Manager)
- Foshan, Guangdong, China
Send Inquiry
Ms. Wang replies within 24 hours with price, specs and shipping options.